Each year Axiom Groupe organizes Shared Service Centres event in Barcelona. The last one was dedicated to the future and upcoming challenges for the SSC sector. The conference has been joined by many top class speakers showing broad practical experience in SSC world, among others Ricardo Blasco, Coty Finance Director or Nadia Hutchinson, HR Global Process Owner for British American Tobacco. 4 Synchronicity has been represented by Mariusz Szałaj and Anna Nizio who conducted an interactive discussion on how to implement continuous improvement culture in SSC organization. They also shad some light on what and how to measure in centralized operations' environment and presented two study cases: for newly created SSC and for the one where the operational model has been transformed. These topics appeared to be very appealing to all participants and provoked vivid discussions. Thank you Axiom Groupe for such a great event!